Delivery Charges
The majority of orders are dispatched and delivered using a pallet courier and is free on orders over £99 to England excluding Cornwall and Devon, for more information; see below.
We offer standard delivery alongside a next day and saturday delivery option that is available at checkout for an additional charge.
If you require information not available on this page, please contact our office on 01536 373234.
Delivery Zones
Zone 1
Standard Delivery:
+ Value > £100 = FREE DELIVERY
+ Value < £100 = £40 DELIVERY PER PALLET
Nexy Day Delivery:
+ Value > £100 = £25 DELIVERY PER PALLET
+ Value < £100 = £65 DELIVERY PER PALLET
Saturday Delivery:
+ Value > £100 = £60 DELIVERY PER PALLET
+ Value < £100 = £100 DELIVERY PER PALLET
Zone 2
Standard Delivery:
+ Value > £100 = £20 DELIVERY PER PALLET
+ Value < £100 = £60 DELIVERY PER PALLET
Nexy Day Delivery:
+ Value > £100 = £45 DELIVERY PER PALLET
+ Value < £100 = £85 DELIVERY PER PALLET
Saturday Delivery:
+ Value > £100 = £80 DELIVERY PER PALLET
+ Value < £100 = £120 DELIVERY PER PALLET
Zone 3
Standard Delivery:
+ Value > £100 = £60 DELIVERY PER PALLET
+ Value < £100 = £100 DELIVERY PER PALLET
Nexy Day Delivery:
+ Value > £100 = £85 DELIVERY PER PALLET
+ Value < £100 = £125 DELIVERY PER PALLET
Saturday Delivery:
+ Value > £100 = £120 DELIVERY PER PALLET
+ Value < £100 = £160 DELIVERY PER PALLET
Unfortunately, we are unable to deliver to the following postcode areas: GY, HS, IM, IV47-55, JE,KA27-28, KW15-17, PA20, PA41-80, PH42-44, PO30-41, TR21-25, ZE although you are more then welcome to arrange your own courier with collection from our depot.
Lead Times
Delivery takes between 3 and 5 business days and you will be contacted within 3 days to arrange a suitable delivery date and time. Delivery will be made between the hours of 9 a.m and 5 p.m and you should receive a call from the delivery driver prior to delivery. You cannot specify your time UNLESS you have requested and paid for a 'Premium Timed' delivery. Please be advised that we are unable to offer free delivery in certain locations within the UK.
Most products are delivered on pallets in which case pallet trucks are used and a curb side delivery only can be guaranteed. We will do our best to deliver as close to the property if access allows. It is not possible to move pallets over grass or loose surfaces (e.g. gravel) so please check before ordering. We are not able to carry materials up paths or to rear gardens. Access to sites must be on hard roads over which a vehicle can pass without sustaining or causing damage of any kind.
If you have any questions regarding this, please feel free to contact us
Delivery Vehicle and Access
All deliveres made from our website are delivered on a pallet and therefore require a certain type of vehicle with a taillift. These vehicles are 8.5 tonne and 18/24 tonne respectively.
You must make sure you are able to accommodate vehicles of this size before placing an order, and if you are unable to accommodate please contact us make alternative arrangements. If you do not contact us prior to the order and the courier is unable to deliver due to access, we will return the pallet to the local depot and contact you to make alternative arrangements for redelivery or return the pallet for a full refund minus any additional delivery charges.
Unable to be present at the delivery?
In the event the courier has booked a delivery time and date and you are not present to take the delivery, the order will need to be re-delivered at a later date or sent back to our depot which will inccur a charge of £42 per pallet.
However, you may choose to opt out of the required signature for delivery. This may be convenient if you have a busy schedule or know that you will not be available to sign on the day. In these instances, the driver will place the firewood outside of your home on a hard flat surface near the property. Typically the firewood will be placed on the front drive or by the side of your house. Please note that Firewood and Logs does not accept responsibility for stolen or misplaced deliveries, should you decide to opt out of signing for your delivery.
Cancellations and Refunds
Refund policy under the distance selling act
The consumer has a cooling-off period of 7 working days in which to cancel the order. The cooling-off period commences the day after the goods are received by the consumer.
Any cancellation of the order shall be made in writing to Firewoodandlogs.co.uk, c/o KG Smith & Son, 11 Forest Road, Hartwell, Northants, NN7 2HF or sales@firewoodandlogs.co.uk within the cooling-off period.
The consumer has a duty to take reasonable care of the goods. The consumer will be entitled to a full refund for the goods, however any goods returned to the supplier will be at the consumer's expense or at a charge not exceeding the direct delivery or haulage costs.
If an order is cancelled or turned away (order not accepted) while the goods are in transit then you will be refunded the full amount of your order minus the delivery charge.