Shipping and Returns

Delivery Charges

Shipping on all items on this site are FREE of charge, unless otherwise specified, and are despatched by courier within 3 to 5 working days.

For standard delivery charges to apply, a minimum order value of £99.99 at checkout must be met othwewise an additional delivery charge will be applied. (Please Note: The quanity or mixture of products does not affect this, only the value of cart contents before checkout.)

If you require a Next Day delivery service on your order, please contact our office on 01536 373234 and provide payment for the additional service charge quoting your order reference (Please note orders must be placed before 12noon for Next Day delivery)

Delivery Zones

Delivery Zone A: AL, B, BA, BB, BD, BL, BS, CB, CF, CH, CM, CO, CV, CW, DE, DN, DY, FY, GL, GU, HD, HP, HX, IP, L, LE, LN, LS, LU, M, MK, NG, NN, NP, NR, OL, OX, PE, PR, RG, S, SG, SK, SL, SN, SS, ST, TF, WA, WF, WN, WR, WS, WV
   + Value ≥ £99.99 = FREE DELIVERY PER PALLET
   + Value < £99.99 = £39.95 DELIVERY PER PALLET

Delivery Zone B: BN, DH, DL, DT, HG, HR, HU, LL, ME, NE, PO, RH, SA, SO, SR, TN, TS
  + Value ≥ £99.99 = £10.45 DELIVERY PER PALLET
   + Value < £99.99 = £39.95 DELIVERY PER PALLET

Delivery Zone C ( Greater London ): BR, CR, DA, EN, HA, IG, KT, RM, SM, TW, UB, WD
  + Value ≥ £99.99 = £10.95 DELIVERY PER PALLET
   + Value  < £99.99 = £39.95 DELIVERY PER PALLET

Delivery Zone D: BH, CA, CT, EX, LA, LD, SP, SY, TA, TQ, YO
   + Value ≥ £99.99 = £14.95 DELIVERY PER PALLET
   + Value < £99.99 = £49.95 DELIVERY PER PALLET

Delivery Zone E ( London ): N, E, SE, SW, W, NW
   + Value ≥ £99.99 = £25.95 DELIVERY PER PALLET
   + Value < £99.99 = £69.95 DELIVERY PER PALLET

Delivery Zone F: DG, EH, FK, G, KA, KY, ML, PL, TD, TR
   + Value ≥ £99.99 = £23.95 DELIVERY PER PALLET
   + Value < £99.99 = £59.95 DELIVERY PER PALLET

Delivery Zone G ( Central London ): EC, WC
   + Value ≥ £99.99 = £39.95 DELIVERY PER PALLET
   + Value < £99.99 = £79.95 DELIVERY PER PALLET

Delivery Zone H ( Scottish Highlands ): AB, DD, IV, KW, PA, PH
   + Value ≥ £99.99 = £57.95 DELIVERY PER PALLET (3 DAY ONLY)
   + Value < £99.99 = £95.95 DELIVERY PER PALLET (3 DAY ONLY)

Unfortunately, we are unable to deliver to the following postcode areas: GY, HS, IM, IV47-55, JE,KA27-28, KW15-17, PA20, PA41-80, PH42-44, PO30-41, TR21-25, ZE although you are more then welcome to arrange your own courier with collection from our depot.

Lead Times

Delivery takes between 3 and 5 business days and you will be contacted within 3 days to arrange a suitable delivery date and time. Delivery will be made between the hours of 9 a.m and 5 p.m and you should receive a call from the delivery driver prior to delivery. You cannot specify your time UNLESS you have requested and paid for a 'Premium Timed' delivery. Please be advised that we are unable to offer free delivery in certain locations within the UK.

Most products are delivered on pallets in which case pallet trucks are used and a curb side delivery only can be guaranteed. We will do our best to deliver as close to the property if access allows. It is not possible to move pallets over grass or loose surfaces (e.g. gravel) so please check before ordering. We are not able to carry materials up paths or to rear gardens. Access to sites must be on hard roads over which a vehicle can pass without sustaining or causing damage of any kind.

If you have any questions regarding this, please feel free to contact us

Delivery Vehicle and Access

All deliveres made from our website are delivered on a pallet and therefore require a certain type of vehicle with a taillift. These vehicles are 8.5 tonne and 18/24 tonne respectively.

You must make sure you are able to accommodate vehicles of this size before placing an order, and if you are unable to accommodate please contact us make alternative arrangements. If you do not contact us prior to the order and the courier is unable to deliver due to access, we will return the pallet to the local depot and contact you to make alternative arrangements for redelivery or return the pallet for a full refund minus any additional delivery charges.

Unable to be present at the delivery?

In the event the courier has booked a delivery time and date and you are not present to take the delivery, the order will need to be re-delivered at a later date or sent back to our depot which will inccur a charge of £42 per pallet.

However, you may choose to opt out of the required signature for delivery. This may be convenient if you have a busy schedule or know that you will not be available to sign on the day. In these instances, the driver will place the firewood outside of your home on a hard flat surface near the property. Typically the firewood will be placed on the front drive or by the side of your house. Please note that Firewood and Logs does not accept responsibility for stolen or misplaced deliveries, should you decide to opt out of signing for your delivery.

Cancellations and Refunds

Refund policy under the distance selling act

The consumer has a cooling-off period of 7 working days in which to cancel the order. The cooling-off period commences the day after the goods are received by the consumer.

Any cancellation of the order shall be made in writing to, c/o KG Smith & Son, 11 Forest Road, Hartwell, Northants, NN7 2HF or within the cooling-off period.

The consumer has a duty to take reasonable care of the goods. The consumer will be entitled to a full refund for the goods, however any goods returned to the supplier will be at the consumer's expense or at a charge not exceeding the direct delivery or haulage costs.

If an order is cancelled or turned away (order not accepted) while the goods are in transit then you will be refunded the full amount of your order minus the delivery charge.