Shipping and Returns

Shipping on all items on this site are free of charge by 72 hour courier (or next day if selected as an option at checkout) Monday to Friday (if the order is placed before 12 noon),  with the exception of the following postcodes:

NE, DL, DH, SR, TS, YO, HU, LN, PE, NR, IP, CM, CO, SS, ME, CT, TN, BN, PO, SO, SP, BH, BA, CF, NP, HR
+ £7.20 DELIVERY PER PALLET

EN, IG, RM, DA, BR, CR, SM, TW, UB, HA
+ £4.80 DELIVERY PER PALLET

CA, LA, PL, EX, TQ, TA, DT, LL
+ £19.20 DELIVERY PER PALLET

N, E, SE , SW, W, NW, WC, EC
+ £16.80 DELIVERY PER PALLET

FK, KY, EH, TD, DG, KA, ML, G
+ £25.20 DELIVERY PER PALLET

PH (1-4, 14), DD
+ £40.80 DELIVERY PER PALLET

AB, IV, PA, PH, KW
+ £30.00 PER PALLET (3 DAY ONLY)

BT
+ £40.80 PER PALLET (3 DAY ONLY)

DUBLIN
+ £49.20 PER PALLET (3 DAY ONLY)

EIRE
+ £58.80 PER PALLET (3 DAY ONLY)

Sorry but we are unable to deliver to the following postcodes: KW (15-17) and ZE, HS, PH(41 - 44) IV (40 - 56), PA (20, 34-41, 42-78), KA (27 and 28), Isle of Man, Isles of Scilly, Isle of Wight, GY, JE, Alderney and Sark.

Deliveries are carried out by either a Nationwide courier service or one of our own vehicles depending on customer location.

Delivery conditions

Most products are delivered on pallets in which case trucks are used and a curb side delivery only can be guaranteed. We will do our best to deliver as close to the property if access allows. It is not possible to move pallets over loose surfaces eg gravel so please check before ordering. We are not able to carry materials up paths or to rear gardens. Access to sites must be on hard roads over which a vehicle can pass without sustaining or causing damage of any kind.

If you have any questions regarding this, please feel free to contact us

Refund policy under the distance selling act.

The consumer has a cooling-off period of 7 working days in which to cancel the order. The cooling-off period commences the day after the goods are received by the consumer.

Any cancellation of the order shall be made in writing to Firewoodandlogs.co.uk, The Gas Depot, Weldon Road, Corby, Northamptonshire, NN17 5UD within the cooling-off period.

The consumer has a duty to take reasonable care of the goods. The consumer will be entitled to a full refund for the goods, however any goods returned to the supplier will be at the consumer's expense or at a charge not exceeding the direct delivery or haulage costs.

If an order is cancelled or turned away (order not accepted) while the goods are in transit then a delivery charge of £42.00 per pallet will be applied.

PLEASE NOTE THAT ALL PRICES QUOTED ON THIS PAGE INCLUDE VAT AT 20%.